FAQ

How can we help you?

How long does it take to make a custom shirt?

It usually takes between 2 – 3 weeks depending on the size of the order. The production takes about 1 – 2 weeks, and then shipping takes about a half week more. It may take longer at peak times.

Can I change or cancel an order?

As long as your shirt is not yet in production (typically within 24-48 hours after placing order), you can change or cancel your order. To change or cancel your order, please email our customer assistance at assistance@sonsofsavile.com.

Do I need an account to place an order?

You can shop at Sons Of Savile as a guest without creating an account. However, register with us and you’ll be able to track your orders and review past purchases.

What's the best way to measure?

If you’re a busy person and you just want to get the process started as soon as possible, we highly recommend our Tailor Sizing™ method. Simply answer 8 questions as best you can and we’ll generate a custom size for you. Tailor Sizing™ leverages real master tailors’ experience and insights regarding fit, and is incredibly accurate. Generally speaking, this size method will work much much better than just selecting a standard size based on collar size, sleeve length and type of fit.

If you have a shirt that fits exactly how you want (or very close) and are comfortable following our instructions and using a measuring tape, then measuring a shirt you already have at home is a great way to create your first shirt size.

If you don’t have a shirt that fits exactly how you want and are comfortable following our instructions and having a friend help you out (Do not attempt this on your own!), then measuring your body at home is a great way to create your first shirt size. Please see our body measurements guide for instructions on how to correctly take these measurements.

Regardless how you create your first size, we’re here to work with you. Our Perfect Fit Guarantee is unrivaled and we will do whatever we can to make sure you’re happy with your fit. Furthermore, our staff is trained to assist with alterations via the phone or email and we’ll ensure a smooth process to correcting your shirt size if your first try is not absolutely perfect.

Can you duplicate the fit of another shirt?

Yes. You are given the option of copying another shirt that already fits you well. Simply choose that option, and you will be given instructions on how to measure the shirt, and we will duplicate the fit.

Do you save my measurements?

Yes. We save the measurements you used for each shirt in the ‘Orders History’ area of your account, and also in our on-site paper patterns file. We do provide an option for you to use your current size profile as a sizing option.

What options do you offer for shipping?

We offer complimentary shipping on all orders to 40+ countries.

We partner with UPS, DHL, FedEx, and/or your country’s post to deliver our custom shirts to your front door directly from our factory. After your order ships, we send you a shipping confirmation email with the carrier and tracking details for easy and convenient tracking.

Which countries do you ship to?

We ship to Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, & United States.

How do I request delivery wthout the signature requirement?

By default, all custom dress shirts that ship via FedEx will require a signature upon delivery. It is possible to request delivery without signature and further customize your delivery preferences. You will be given the opportunity to arrange for delivery at a certain time, or waive the signature requirement when your tracking number is issued.

How do I track an existing order?

If you have already placed an order, and you checked out with a Sons Of Savile store account, you can check the status of the order by signing into your account and going to the order history page.

What forms of payment do you accept?

We accept all major credit cards including Visa, MasterCard, Discover, and American Express, as well as PayPal payments.

What if my shirt doesn't fit?

We guarantee a perfect fit. If your first shirt doesn’t fit perfectly (it almost always does), we’ll alter or remake it for FREE , and save a new size in your profile for convenient reordering.
Our perfect fit guarantee is unrivaled, and we will do whatever we can to ensure you’re happy with your fit.

Can I return or exchange my shirt?

For products not customized according to the wishes of the customer’s order, you have the right to return or exchange the product within 30 days. Please review our returns policy for more information on returning our exchanging an item.

How do I request an alteration?

Please contact us to request an alteration. Please review our returns policy beforehand.

Is it ok to dry my shirt in the dryer?

We recommend avoiding the dryer and letting the shirt air dry on a hanger, although (depending on the size of your house) this is not always practical. If you must put the shirt in a dryer, avoid high heat or over-drying the shirt. Use the dryer to get most of the moisture out of the shirt, and then iron the shirt immediately to remove the rest of the moisture and any wrinkles at the same time.If you dry your shirts completely in the dryer you’ll find the shirt a bit harder to iron perfectly, and they will likely shrink beyond Sons Of Savile’s calculated shrinkage allowances.

Should I use starch while pressing my shirt?

While many people do like to have their shirts starched, our suggestion is to avoid starch completely.While starch can help a broadcloth or oxford shirt appear more crisp it can also cause shirts to wear out prematurely.When the starch material gets embedded in the shirt fibers it acts like a million little knives that break down the fibers over time.

Still have a question?

Please contact us for more information.

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